At SellGrid, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund terms below.

1. Returns

We accept returns within [number of days] days of purchase under the following conditions:

The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
Proof of purchase is required.

To initiate a return, please contact us at [Insert Contact Email] with your order details, and we will provide further instructions.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status. If approved, your refund will be processed within [number of days] days, and the credit will be applied to your original payment method.

3. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please:

Check your bank account.
Contact your credit card company, as it may take some time for the refund to officially post.
Contact your bank, as processing times may vary.

If you still have not received your refund, please reach out to us at [Insert Contact Email].

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us with proof of damage, and we will provide instructions for the exchange process.

5. Non-Returnable Items

Certain items may not be eligible for return, including:

Digital products
Downloadable software
Gift cards

Please contact us if you are unsure whether your item qualifies for a return.

6. Shipping Costs

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

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